Frequently Asked Questions
Everything you need to know about your Born Primitive gear.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unwashed and unworn items with original tags attached. Returns for store credit are free, while returns for a refund to the original payment method incur a small processing fee.
How should I care for my high-performance apparel?
To maintain the longevity of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or fabric softeners, as these can break down the technical fibers and sweat-wicking properties.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, domestic delivery usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer military or first responder discounts?
Yes, as a veteran-owned company, we are proud to offer a discount to military members, veterans, and first responders. You can verify your status through the GovX link at checkout to receive your unique discount code.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or staying true to size for a more compressed, athletic fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.